Welcome to Purely Bags eBay Store Frequently Asked Questions Q. What is the best way to contact you guys? A. eBay Messages The best way to contact us is always via eBay Messages not by email. Due to spam filter in our email server we do not always receive all the emails. Q. What payment method do you guys prefer? A. We prefer Paypal. Q. I've used eCheck on Paypl where is my order? A. eChecks usually takes about 3-5 business days to get cleared from the bank. eChecks has to be cleared from Paypal before we ship out orders. Q. Where is the tracking info for my order? A. Paypal payment tracking will be updated in Paypal within 24-48 hours. After the payment has been cleared. Q. I do not see tracking number in Paypal or eBay, its been over 48 hours. A. Please contact us via eBay message if this occurs Also please note that eChecks does take longer Q. USPS or UPS tracking number you gave me does not work. A. USPS tracking number does not update in real-time, and it does take time to be updated USPS International tracking takes time to be updated, and sometime it does appeared stuck Please contact USPS or UPS directly if the order seems to be stuck in the same place for 2-3 days Q. Payment has already been made but I am receiving email reminders and dispute was filed. A. Please contact us via eBay message if this occurs (This usually happens when Paypal payment is not being updated to eBay) Q. How come I never receive any email replies? A. Please always contact us via eBay Messages Due to the overwhelming spam we receive everyday in our email server we do not always receive all the emails, sometimes our email server blocks them out accidently, and vice-versa. Q. What's the deal with the delay on replying eBay messages? A. Our office hours is 9am ~ 6pm Monday to Friday Pacific Standard Time Excluding National Holidays & Weekends For example if you message us on Friday night, we won't be able to reply until Monday. If Monday becomes a national holiday, we won't be able to reply until Tuesday. We do apologize for the inconvenience. Q. It's been weeks since I return my order and I still haven't heard from you guys. A. Please check the tracking number of the package and make sure if is delivered to us. If it's not delivered, or to a wrong address, please contact your shipping company right away. Bellino Timeless Collection World Travel Collection G-Tech Eco Friendly Collection Attaches & Briefcases Backpacks & Sling Bags Duffel Bags Hand Bags Totes Laptop Cases Messenger Bags Pad Folios & Agendas Luggage & Carry-On Wine Cases & Couriers Cooler & Picnic Sets Utility & Tool Bags Travel Accessories